Payment & Ordering
Our payment options & information about your order
- Click & Collect
- Will I have to pay import duty and tax?
- Can you price match?
- I have received a faulty item
- Same Day Delivery
- Which payment methods do you accept?
- My order status is fulfilled by my order has not arrived
- Do you offer finance?
- Do you participate in the Cycle to Work Scheme?
- I have received a damaged package
- How can I cancel my order?
- I have not received an order confirmation email
- Placing a store collection order from outside of the UK
- I have received an incomplete or incorrect order
- I am visiting the UK from outside of the EU. Can I get a tax refund when I leave the UK?
- Can I change the address on my order?
- I live in the Channel Islands/Isle of Man - do I have to pay VAT?
- Spotting fake and scam Condor websites
- Buying a frame or bike in-store or by email/phone for international delivery
- Can I use a Cycle to Work certificate online?