Help & Support – Condor Cycles
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Payment & Ordering

Our payment options & information about your order

  • Click & Collect
  • Will I have to pay import duty and tax?
  • Spotting fake and scam Condor websites
  • Can you price match?
  • Same Day Delivery
  • I have received a faulty item
  • Which payment methods do you accept?
  • My order status is fulfilled by my order has not arrived
  • Do you offer finance?
  • Do you participate in the Cycle to Work Scheme?
  • I have received a damaged package
  • How can I cancel my order?
  • I have not received an order confirmation email
  • Placing a store collection order from outside of the UK
  • I have received an incomplete or incorrect order
  • I am visiting the UK from outside of the EU. Can I get a tax refund when I leave the UK?
  • I live in the Channel Islands/Isle of Man - do I have to pay VAT?
  • Can I change the address on my order?
  • Buying a frame or bike in-store or by email/phone for international delivery
  • Can I use a Cycle to Work certificate online?
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