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Payment & Orders

Our payment options & information about your order

  • Can I place an online order and collect from the store?
  • Will I have to pay import duty and tax?
  • Can you price match?
  • Which payment methods do you accept?
  • Do you offer finance?
  • I have received a faulty item
  • Same day delivery
  • My order status is fulfilled by my order has not arrived
  • I have received a damaged package
  • Placing a store collection order from outside of the UK
  • I have received an incomplete or incorrect order
  • Do you participate in the Cycle to Work Scheme?
  • I have not received an order confirmation email
  • How can I cancel my order?
  • Can I change the address on my order?
  • I am visiting the UK from outside of the EU. Can I get a tax refund when I leave the UK?

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