International Returns Procedure
If you are not entirely happy with any item(s) in your order, you can return them for an exchange or refund within 30 days of receiving it. You will have to pay the return postage to us, but we will cover the shipping of a replacement item if you want an exchange rather than a refund.
Please follow these steps to return an item(s).
- Visit our returns portal and follow the process to generate your return.
- Pack up your item(s).
- Ship the package back to us.
Please note that, unless faulty, items must be returned as new with all original packaging, tags and labels, and the item must be unused and undamaged. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to reject the return.
We can't offer refunds or exchanges, unless faulty, on the following items:
- products that have been personalised for you (this includes custom frames and bespoke bicycles);
- perishable goods such as food;