UK Returns Procedure
If you would like to return any items in your order, you can return them for an exchange or refund within 30 days of delivery. The returns label is free if you are exchanging or choose to receive your refund to a gift card, or £2.50 if you choose a refund to your original payment method (this will be deducted from your refund).
You can use your own courier if you prefer, but please be aware that this will be at your own risk and we will not cover the cost of the return. You can also return to the store for an exchange or refund at no cost.
Unless faulty, items must be returned as new with all original packaging, tags and labels, and the items must be unused and undamaged. Please also ensure that you pack them appropriately and do not apply the label to the item or the item's packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to reject the return.
We can't offer refunds or exchanges, unless faulty, on the following items:
- products that have been personalised for you (this includes custom frames and bespoke bicycles);
- perishable goods, such as food;
- underwear.
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| Return your package at your nearest Post Office — no label required. | Return your package to one of the thousands of locker locations without the need for a label. |
Please click the button below to start your return. Once you have requested a return, we will review it and send you a further email with return instructions. Please wait for the email confirming that your return has been reviewed before returning any items.