UK Returns Procedure
If you would like to any item(s) in your order, you can return them free of charge for an exchange or refund within 30 days of receiving it. You can use your own courier if you prefer, but please be aware that this will be at your own risk and we will not cover the cost of the return. You can also return it to the store for an exchange or refund if this is easier for you.
Unless faulty, items must be returned as new with all original packaging, tags and labels, and the item must be unused and undamaged. Please also ensure that you pack it appropriately and do not apply the label to the item or the item's packaging itself. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to reject the return.
We can't offer refunds or exchanges, unless faulty, on the following items:
- products that have been personalised for you (this includes custom frames and bespoke bicycles);
- perishable goods, such as food;
- underwear.
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| Return your package at your nearest Post Office, or have it collected from you (small fee applies) | Return your package to one of the thousands of locker locations without the need for a label |
Please click the button below to start your return. Once you have requested a return, we will review it and send you a further email with return instructions. Please wait for the email confirming that your return has been reviewed before returning any items.