What happens if I am not available when my order arrives?

UK customers

The following services do not require a signature:

• Royal Mail 24
• Royal Mail 48
• Royal Mail Tracked 24
• Royal Mail Tracked 48

So long as the package can fit through your letterbox or be left with someone else — for example, a neighbour or reception — your package should still be delivered.

The following services will require a signature:

• FedEx
• DHL

If you are not available to take delivery, the carrier will leave a card with instructions. Typically they will automatically attempt re-delivery the following working day unless you instruct them otherwise.

International customers

Orders sent by Royal Mail may require a signature depending on the destination country. Orders sent by DHL will require a signature on delivery. If you are not available to take delivery, they will leave a card with instructions. Typically they will automatically attempt re-delivery the following working day unless you instruct them otherwise.